MainHelp CenterPersonal Account

Personal Account

All you need to know to troubleshoot and get started with your Personal Account.

Wallet

How can I add/update my IBAN?
Adding Funds to My Wallet

FAQ

Does Ziina offer loans?

Getting Started with your Personal Account

How can I add cards to my Ziina wallet?
How do I download the Ziina app?
How do I access my Ziina wallet transactions statement?
Is Ziina safe to use?
What are the requirements for a Personal Account?
What is Ziina Personal Account?
Can I top up my Ziina wallet?
How can I create a Ziina Personal Account?

Receiving Payments

Does the payment link (ZiiLink) expire?
How can I receive a payment with the QR code?
How do I generate a QR code to receive a payment?
What is a payment QR code?
Do my peers need to download Ziina to pay me?
Which payments methods are accepted?
What is a ZiiLink?
How fast is the money transfer?
Which currencies does Ziina support for international payments?
Can I accept payments internationally?
How do I create a payment link to receive a payment?
How can I receive payments?
How to Create a Payment Link?

Cash Outs

What is a cash out?
Which banks can I cash out to?
Can I update my bank account details?
What is the maximum amount I can withdraw from my Ziina wallet to bank account?
What is the minimum amount I can transfer from my Ziina wallet to bank account?
How much does it cost to transfer funds from my Ziina wallet to bank account?
How can I withdraw funds from my Ziina wallet to bank account?
How long does it take to transfer funds from my Ziina wallet to bank account?

Profile Settings

How do I check my transaction history?
How do I close my Ziina account on iOS?
How can I change my ZiiName?
How can I change my mobile number?

Sending a Payment

Does the recipient need a bank account?
How can I send a payment?

Limits and Fees

How do I upgrade to a business account?
What is the maximum amount I can receive in a calendar month?
What is the minimum amount I can receive per transaction?
What is the maximum amount I can receive per transaction?
Are there different charges for international payments?
What are the fees to use Ziina's personal account?
What are the transaction limits for my personal account?